Shipping Policy

Effective Date: April 16, 2025

At PUFFYMAGICNIE, we are committed to delivering your high heels promptly, securely, and at a reasonable cost. This Shipping Policy outlines the shipping methods, delivery times, costs, and responsibilities to ensure a smooth shopping experience for you.

1. Shipping Methods

We offer various shipping methods to accommodate your needs. Shipping options will be presented during checkout, and you can select the one that best fits your preferences. We partner with reliable shipping carriers to ensure that your order is delivered safely and efficiently.

2. Shipping Costs

Shipping costs are determined based on the following factors:

  • Shipping Destination: Domestic and international shipping will have different rates based on the delivery location.

  • Order Size and Weight: Larger and heavier items may incur higher shipping fees.

  • Shipping Method: Different shipping options will have varying costs depending on the speed of delivery.

Shipping costs will be clearly displayed during checkout before you complete your order. We strive to offer competitive rates and will ensure you receive the best shipping option for your needs.

3. Delivery Times

Delivery times may vary depending on your location, the shipping method selected, and product availability. The estimated delivery times for different locations are as follows:

  • Domestic Orders (United States): Orders are typically delivered within 5-7 business days after processing, depending on the shipping method chosen.

  • International Orders: Delivery times for international shipments vary based on the destination country and the chosen shipping method. Expect delivery times to range from 7-21 business days.

Please note that these delivery times are estimates and are subject to change due to external factors such as weather conditions, holidays, or carrier delays.

4. Order Processing

  • Order Confirmation: Once you place your order, you will receive a confirmation email with the details of your purchase. This email serves as an acknowledgment of your order, but it is not an acceptance of the order.

  • Processing Time: We strive to process orders within 1-2 business days (excluding weekends and holidays). You will receive an additional email with tracking information once your order has shipped.

  • Backordered Items: If an item is out of stock or backordered, we will notify you and offer alternatives or provide an estimated restock date.

5. Shipping Responsibility

  • Risk of Loss: Once your order has been shipped, the risk of loss or damage is transferred to you. We recommend inspecting your order immediately upon delivery and reporting any issues within 7 days.

  • Address Accuracy: It is your responsibility to ensure the shipping address you provide is accurate. If there is an error in the shipping address, please contact us immediately to correct it before your order is shipped. We are not responsible for delays or lost shipments caused by incorrect or incomplete address details.

6. Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your shipment through the shipping carrier’s website. This allows you to follow your order’s progress until it arrives at your doorstep.

7. Shipping Delays

While we make every effort to fulfill orders promptly, there may be situations where delivery is delayed due to circumstances beyond our control, such as extreme weather, customs processing, or shipping carrier delays. If your order is delayed, we will notify you and work to resolve the issue as quickly as possible.

8. International Shipping

We are pleased to offer international shipping to select countries. Shipping costs and delivery times for international orders will vary depending on the destination. During checkout, you will be informed of the shipping fees and estimated delivery times for international shipments. Please note that you may be responsible for any customs duties, taxes, or import fees, which are not included in the product price or shipping charges.

9. Shipping Restrictions

Certain products may have shipping restrictions based on size, weight, or local regulations. If your order contains an item that cannot be shipped to your location, we will notify you before processing your order, and you may need to choose an alternative shipping method or remove the restricted item from your order.

10. Address Updates

If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible. We will attempt to update your address before the order is shipped. However, once your order is in transit, we cannot make any changes to the address.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, delivery times, or tracking your order, please contact our customer support team. We are here to assist you with any shipping-related inquiries.

  • Email: info@puffymagicnie.com

  • Phone: 585-507-0190

  • Address: 1995 Walt Nuzum Farm Road, New York, United States