Refund and Returns Policy

Effective Date: April 16, 2025

At PUFFYMAGICNIE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your high heels, our Refund and Returns Policy allows you to return or exchange eligible items within the specified timeframe. Please review the following terms and conditions to understand our return process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: You may return most items within 30 days of receiving your order.

  • Condition: Items must be unused, unworn, and in the original packaging. All tags and labels must be intact.

  • Proof of Purchase: A valid proof of purchase (order number, invoice, or receipt) must be provided with your return.

  • Non-Returnable Items: Certain items, such as personalized products, worn shoes, or clearance items, may not be eligible for return. Please refer to the product description for specific return restrictions.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@puffymagicnie.com or call 585-507-0190 to request a return authorization. Provide your order number and details of the item(s) you wish to return.

  • Step 2: Our team will guide you through the return process and provide you with a return shipping address.

  • Step 3: Carefully package the item(s) in the original packaging and send them back to us. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

  • Step 4: Once we receive the returned item, we will inspect it. If the item meets our return eligibility criteria, we will proceed with your refund or exchange.

3. Refunds

Once your return is processed and approved, we will issue a refund to your original payment method. Please note the following:

  • Refunds will be processed within 5-10 business days after we receive and inspect the returned product.

  • Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective product).

  • If your return was part of a promotional offer or bundle, the refund amount may be adjusted accordingly based on the value of the promotion.

4. Exchanges

If you wish to exchange an item, please inform our customer service team when initiating your return. Exchanges will be processed once the returned item is received and inspected. If the item you want to exchange for is out of stock, we will offer a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (preferably within 7 days of receiving your order). We will arrange for a replacement or a full refund. You may be asked to provide photographic evidence of the damage or defect. For defective items, return shipping will be covered by us.

6. Return Shipping Costs

  • Customer-Paid Returns: Unless the return is due to an error on our part (such as receiving a damaged or incorrect product), the customer is responsible for return shipping costs.

  • PUFFYMAGICNIE-Paid Returns: If the return is due to an issue caused by us (e.g., incorrect or defective products), we will provide you with a prepaid return shipping label.

7. Late Returns

If you return an item after the 30-day return window, we may not be able to process your return. The item may be sent back to you at your expense.

8. Restocking Fees

Certain items, such as bulky or large shoes, may incur a restocking fee. This will be clearly communicated to you at the time of return.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to reach out to our customer service team. We are here to assist you and ensure a smooth and hassle-free return or exchange process.

  • Email: info@puffymagicnie.com

  • Phone: 585-507-0190

  • Address: 1995 Walt Nuzum Farm Road, New York, United States