Refund and Returns Policy of Puffymagicnie

Effective Date: December 31, 2024

At Puffymagicnie, we are committed to providing you with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure a smooth and hassle-free return experience.

Please read this Refund and Returns Policy carefully to understand the terms and conditions related to returns, refunds, and exchanges.

If you have any questions or concerns, please feel free to contact us at puffymagicnie.com or call (847) 777-1241.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Return Period: Returns must be requested within 30 days from the date you receive your order. After 30 days, we are unable to accept returns or offer refunds.
  • Condition of the Product: The items must be unused, unworn, and in their original condition. Products should be free from any signs of wear, stains, or odors.
  • Original Packaging: Items must be returned with all original packaging, including the shoe box, dust bags, and any other accessories that came with the product.
  • Non-returnable Items: We do not accept returns on products that have been customized or altered. Please note that sale items, gift cards, and intimate products (such as hosiery) are not eligible for returns or exchanges.

2. How to Return an Item

If your return meets the eligibility criteria, please follow the steps below to initiate a return:

  1. Contact Customer Service:
    To initiate a return, please email us at puffymagicnie.com or call us at (847) 777-1241. Please include your order number, the items you would like to return, and the reason for the return.

  2. Return Authorization:
    Once we receive your return request, our customer service team will send you a Return Authorization (RA) Number and detailed instructions for how to return your item(s). Please note that returns without an RA number will not be accepted.

  3. Ship Your Return:
    After receiving your RA number, carefully package the item(s) in their original packaging, and ship them back to the address provided. You are responsible for the return shipping cost unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure that your return arrives safely.

  4. Inspection:
    Once we receive your returned item(s), we will inspect them to ensure they meet the return eligibility requirements. We will notify you via email once your return is processed.

3. Refunds

Once your return is processed and approved, we will issue a refund to your original payment method. Please note the following:

  • Processing Time: Refunds typically take 7-10 business days to process once your returned items have been received and inspected.
  • Refund Method: Refunds will be issued to the same payment method used for the original purchase (credit card, PayPal, etc.).
  • Shipping Fees: Original shipping charges are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund amount.
  • Partial Refunds: If the returned items are not in their original condition or are missing parts (such as accessories, dust bags, or boxes), we may issue a partial refund or deny the return.

4. Exchanges

At Puffymagicnie, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow these steps:

  1. Return the Original Item:
    First, return the original item according to our return process outlined above.

  2. Place a New Order:
    After your return is processed and your refund is issued, you can place a new order for the desired item(s) through our website.

This ensures that you receive the correct product as quickly as possible.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at puffymagicnie.com or call us at (847) 777-1241. We will arrange for a return at no cost to you and offer either a full refund or a replacement, depending on your preference and product availability.

Please keep the damaged product and any packaging materials, as we may need to inspect the damage or request photographs for our records.

6. Sale Items

Sale and clearance items are final sale and are not eligible for return, exchange, or refund, unless the item is defective or damaged upon arrival. We recommend reviewing your order carefully before completing the purchase of sale items.

7. Return Shipping Costs

Unless your return is due to a mistake made by Puffymagicnie (e.g., defective or incorrect item received), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item(s) and will not be held responsible for items lost in transit.

8. International Returns

For customers outside the United States, please note the following:

  • Return Process: You can return items from outside the United States following the same process as domestic returns. However, you will be responsible for all return shipping fees, and any applicable customs duties and taxes.
  • Refunds: Refunds will be issued in USD (United States Dollars), and your bank or credit card provider may apply additional currency conversion fees or charges.

9. Non-Returnable Items

The following items are non-returnable:

  • Custom-made or personalized products
  • Gift cards
  • Intimate products (e.g., hosiery)
  • Sale or clearance items (unless defective)

If you receive a non-returnable item in error or it is damaged, please contact us immediately at puffymagicnie.com or (847) 777-1241 for assistance.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you would like assistance with a return, please contact us:

  • Email: puffymagicnie.com
  • Phone: (847) 777-1241
  • Address: 842 Colonial Dr, Wheeling, Illinois, USA

Thank you for shopping with Puffymagicnie. We appreciate your business and strive to ensure your complete satisfaction. If for any reason you are not fully satisfied with your purchase, we are here to assist you and make the return process as easy as possible.

For more information about our products and policies, please visit our website: www.puffymagicnie.com

Puffymagicnie – Where Every Step Feels Like Magic