Payment Policy

Effective Date: April 16, 2025

At PUFFYMAGICNIE, we strive to provide a secure, seamless, and convenient payment experience for our customers. This Payment Policy outlines the payment methods we accept, the processing of payments, and our approach to ensuring the security of your payment information. By making a purchase from our website, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of secure payment options to accommodate your preferences. The following methods are accepted for payment:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, and other cards that are supported by our payment processors.

  • PayPal: You can securely complete your transaction using your PayPal account.

  • Apple Pay and Google Pay: For convenient mobile payments, we accept payments via Apple Pay and Google Pay.

  • Other Online Payment Systems: Depending on your location, we may offer additional payment options, such as regional online payment providers.

All payments are processed through trusted, PCI-DSS-compliant third-party payment processors to ensure your financial data is securely handled.

2. Payment Processing

  • Order Confirmation: After you place your order, you will be redirected to a secure payment page where you can enter your payment details. Once your payment is successfully processed, you will receive an order confirmation email.

  • Payment Authorization: We authorize the payment at the time of the order, but your payment will only be processed once your order has been confirmed and ready for shipment. If there are any issues with processing your payment (such as incorrect payment details or insufficient funds), we will notify you promptly.

  • Payment Confirmation: After the payment is processed, you will receive an email with an order summary and confirmation details. Please keep this email for your records.

3. Currency and Pricing

  • Currency: All prices listed on our website are in the local currency applicable to your region, and they will be displayed at checkout.

  • Pricing Accuracy: We strive to ensure that product prices are accurate at the time of your order. However, in the case of pricing errors or discrepancies, we reserve the right to correct the price before processing your order. If we discover an error after your order has been placed, we will contact you with the correct price, and you will have the option to proceed with the adjusted price or cancel the order.

  • Sales Tax: Applicable sales tax will be calculated and added to your total order at checkout based on the shipping address you provide.

4. Payment Security

We prioritize the security of your payment information. To ensure your data is protected:

  • Encryption: All sensitive information is encrypted using SSL (Secure Sockets Layer) technology to secure the transmission of payment data.

  • Third-Party Payment Processors: We use trusted and secure payment gateways to handle your payment processing. Your payment details are never stored on our servers; they are securely managed by our PCI-DSS-compliant payment processors.

5. Order Review and Confirmation

Once your payment is processed successfully, you will receive an order confirmation email with a detailed summary of your purchase, including the products, total cost, and estimated shipping date. Please review the order details carefully and notify us immediately if there are any discrepancies. This email serves as a receipt for your purchase.

6. Payment Failures

  • Failed Payments: If your payment fails due to insufficient funds, incorrect details, or any other issue, we will notify you and request that you update your payment information. Your order will not be processed until we receive the correct payment details.

  • Unpaid Orders: If the payment is not successfully processed, we will cancel the order after a reasonable period. You will be notified in advance if this happens.

7. Refunds

If you are eligible for a refund based on our Return & Exchange Policy, the refund will be issued to the original payment method used for the purchase. Refunds will typically be processed within 5-10 business days after we receive the returned item and confirm the eligibility for a refund. Please note that it may take longer for the refund to appear in your account, depending on your bank or payment provider.

8. Payment Disputes and Chargebacks

If you wish to dispute a payment or initiate a chargeback, please contact us directly before filing a claim with your bank or payment provider. We are committed to resolving any payment issues quickly and will work with you to address any concerns you may have.

9. Contact Us

If you have any questions or concerns about our Payment Policy or need assistance with your payment, please feel free to reach out to our customer service team:

  • Email: info@puffymagicnie.com

  • Phone: 585-507-0190

  • Address: 1995 Walt Nuzum Farm Road, New York, United States