Sales Policy

Effective Date: April 16, 2025

At PUFFYMAGICNIE, we are committed to providing you with high-quality women’s high heels and a smooth shopping experience. This Sales Policy outlines the terms and conditions that apply when you purchase from our website. By making a purchase, you agree to the following terms. Please read carefully to understand our sales process, pricing, and other important details.

1. Product Availability

  • Stock Availability: All products listed on our website are subject to availability. While we strive to keep our inventory up to date, there may be instances where an item is out of stock after you have placed your order. In this case, we will notify you immediately and offer alternatives such as backordering the product, selecting a similar item, or canceling the order for a full refund.

  • Product Information: We make every effort to ensure that the product descriptions, images, and specifications are accurate. However, due to various factors such as display settings and product updates, minor differences may occur. Please contact our customer service if you have any questions regarding product details.

2. Pricing

  • Pricing Accuracy: All prices listed on our website are in the applicable local currency and are subject to change without notice. We strive to maintain accurate pricing but reserve the right to correct any errors that may appear on the site. If a price discrepancy is found after your order is placed, we will notify you of the error, and you can decide whether to proceed with the order at the correct price or cancel it.

  • Sales Tax: Sales tax will be applied to your order based on your shipping address. The applicable tax will be calculated and displayed during checkout before you complete your purchase.

  • Promotions and Discounts: PUFFYMAGICNIE may offer promotional discounts and special offers periodically. These discounts cannot be combined with other promotions or applied to previous purchases unless explicitly stated. Promotional offers will be clearly stated on the website, and you will be notified at checkout.

3. Order Confirmation

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This email serves as an acknowledgment of your order and includes the details of the items you’ve purchased. It is not an acceptance of the order. PUFFYMAGICNIE reserves the right to cancel or modify any order at our discretion, especially in cases of product availability issues, payment processing errors, or other unforeseen circumstances.

  • Order Processing: After your payment is successfully processed, your order will be prepared for shipment. You will receive a second email with tracking details once your order has shipped.

4. Payment Methods

  • Accepted Payment Methods: We accept various secure payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other third-party payment systems available at checkout.

  • Payment Processing: All payments are processed securely through PCI-DSS-compliant payment gateways. Your payment information is encrypted and handled with the utmost security.

  • Authorization: Payments are authorized when you place the order. However, your account will only be charged once your order has been confirmed and processed. If there are any issues with processing your payment (e.g., insufficient funds or incorrect payment details), we will notify you immediately.

5. Shipping and Delivery

  • Shipping Methods: PUFFYMAGICNIE offers a variety of shipping methods to accommodate your needs. Shipping options, costs, and estimated delivery times will be displayed during checkout.

  • Shipping Costs: Shipping costs are calculated based on your location, the size and weight of your order, and the shipping method you select. You will be provided with the shipping fees at checkout before completing your purchase.

  • Delivery Times: Delivery times vary depending on the shipping method and destination. Estimated delivery times will be shown during checkout, and while we strive for prompt delivery, delays may occur due to factors such as carrier issues, weather, or holidays.

  • Tracking Information: Once your order has been shipped, you will receive a tracking number that allows you to track your shipment’s progress.

6. Returns and Exchanges

Our Return & Exchange Policy applies to all orders made through PUFFYMAGICNIE. If you are not completely satisfied with your purchase, you can return eligible items within 30 days of receipt for a refund or exchange. For more details, please refer to our Return & Exchange Policy for specific terms and conditions.

7. Cancellations

  • Order Cancellation: You may cancel your order before it has been shipped. If your order has already been shipped, it cannot be canceled, but you can return it in accordance with our Return & Exchange Policy.

  • Refunds: If you cancel your order before shipment, we will issue a full refund to the original payment method. Refunds are processed within 5-10 business days after cancellation.

8. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your personal data. By making a purchase, you consent to the collection and use of your information as described in our Privacy Policy.

9. Limitation of Liability

  • PUFFYMAGICNIE is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, except where required by law. We are not responsible for any loss of data, personal injury, or damage to property that may result from the use of our products.

  • Shipping Delays: While we strive to ensure timely deliveries, PUFFYMAGICNIE is not responsible for delays caused by external factors such as shipping carrier issues, weather events, or customs clearance.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in the United States.

11. Changes to Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. By continuing to use our website or make a purchase after changes are made, you agree to the updated Sales Policy.