Shipping Policy of Puffymagicnie 

Effective Date: December 31, 2024

At Puffymagicnie, we are committed to ensuring that your shopping experience is as seamless and efficient as possible. Our Shipping Policy provides you with all the details regarding shipping options, costs, and delivery times for your orders. Please read the following information carefully.

If you have any questions or need further assistance, please feel free to contact us at puffymagicnie.com or call (847) 777-1241.

1. Shipping Methods

We offer various shipping options depending on your location and preferences. The available shipping methods will be displayed during checkout, and you can select the one that best suits your needs. Below are the main shipping options we provide:

  • Standard Shipping: Typically takes 5-7 business days for delivery within the United States.
  • Expedited Shipping: Typically takes 2-3 business days for delivery.
  • Overnight Shipping: Next-day delivery, available for orders placed before 12:00 PM (noon) EST.
  • International Shipping: Available to select countries (see Section 4 for details).

2. Shipping Costs

Shipping costs vary depending on the size of your order, the shipping method you choose, and your delivery address. Shipping charges will be calculated at checkout, and you will have a chance to review the total cost before confirming your order.

  • Domestic Orders (within the United States):

    • Standard Shipping: Free on orders over $100. For orders under $100, a flat rate of $7.99 applies.
    • Expedited Shipping: Starting at $15.00.
    • Overnight Shipping: Starting at $30.00.

  • International Orders:

    • Shipping fees for international orders depend on the destination and the shipping method selected. During checkout, the applicable shipping fee will be calculated based on your address.
    • Please note that customs duties, taxes, and other import fees are the responsibility of the customer and are not included in the shipping cost. For more information, please refer to Section 4.

3. Processing Time

  • Order Processing: Once your order is placed, it will be processed within 1-2 business days (Monday to Friday, excluding holidays). We aim to process orders as quickly as possible.
  • Order Confirmation: After your order is processed, you will receive an order confirmation email with the details of your purchase and an estimated delivery date.
  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing times do not include weekends or holidays.

4. International Shipping

We are proud to offer international shipping to select countries. The following terms apply:

  • Countries We Ship To: We currently ship to many countries worldwide. During checkout, you will be prompted to select your country for an accurate shipping quote.
  • Customs Duties and Taxes: For international orders, customs duties, taxes, and other import fees may be applied by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information.
  • Delivery Times: International shipping times can vary based on your location, customs processing, and the shipping method chosen. On average, international deliveries take 7-21 business days.

5. Order Tracking

After your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

  • To track your order, simply visit the courier’s website (e.g., FedEx, UPS, USPS, or DHL) and enter your tracking number.
  • If you have any issues with tracking or if you do not receive a tracking number within the stated timeframe, please contact our customer service team for assistance.

6. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a valid physical address for shipping.
  • APO/FPO Addresses: We are currently unable to ship to military addresses (APO/FPO) via standard or expedited shipping methods.

7. Damaged or Lost Shipments

If your order is damaged or lost during transit, please contact us immediately at puffymagicnie.com or (847) 777-1241. We will work with the shipping carrier to resolve the issue.

  • Damaged Goods: If your items are damaged upon arrival, please contact us within 7 days of receiving your order. We may require you to submit photographic evidence of the damage to process a claim or send a replacement.
  • Lost Packages: If your package is lost or delayed beyond the expected delivery window, we will investigate the matter with the carrier. We cannot be held responsible for delays caused by the carrier, but we will assist in tracking and resolving the issue.

8. Address Changes

Once your order is shipped, we are unable to make any changes to the shipping address. If you realize that there is an error in the shipping address after placing the order, please contact us as soon as possible. We will do our best to update the address before the package is dispatched.

9. Returns and Exchanges

For information on returning or exchanging an item, please refer to our Refund and Returns Policy.

  • Domestic Returns: If you are not completely satisfied with your purchase, we accept returns of unused, unworn items within 30 days of delivery.
  • International Returns: International customers must follow the same return policy, but return shipping costs will be the responsibility of the customer.

10. Contact Us

If you have any questions regarding shipping, or if you need assistance with your order, please contact us:

  • Email: puffymagicnie.com
  • Phone: (847) 777-1241
  • Address: 842 Colonial Dr, Wheeling, Illinois, USA

Thank you for shopping with Puffymagicnie! We hope you enjoy your premium high heel shoes and have a magical shopping experience with us.

Puffymagicnie – Where Every Step Feels Like Magic