Sales Policy of Puffymagicnie

Effective Date: December 31, 2024

Thank you for shopping with Puffymagicnie, your destination for premium, high-quality high heel shoes. This Sales Policy outlines the terms and conditions that apply to the purchase of products from our online store. By making a purchase on our website www.puffymagicnie.com, you agree to the following terms. Please read them carefully before completing your purchase.

If you have any questions or concerns, feel free to reach out to us at puffymagicnie.com or call us at (847) 777-1241.

1. General Terms

1.1 Eligibility to Purchase
To place an order with Puffymagicnie, you must be at least 18 years old or have the legal capacity to enter into a binding contract under applicable law. If you are under 18, you may only use the website under the supervision of a parent or guardian.

1.2 Acceptance of Terms
By using our website and purchasing from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including our Privacy Policy, Shipping Policy, and Refund and Return Policy.

1.3 Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time, without prior notice. Any changes will be posted on this page, and they will be effective immediately upon publication. It is your responsibility to review this page periodically to stay informed about any updates.

2. Product Information

2.1 Product Availability
We strive to ensure that all products displayed on our website are in stock and available for sale. However, due to high demand or inventory discrepancies, there may be occasions when a product is temporarily out of stock. In such cases, we will notify you via email and provide an estimated restock date or an option for a full refund.

2.2 Product Descriptions
We make every effort to provide accurate descriptions, images, and specifications for each product on our website. However, product details may vary slightly due to color reproduction on different devices or other factors. If you have any specific questions about a product, feel free to contact us at puffymagicnie.com for more detailed information.

3. Order Process

3.1 Placing an Order
To place an order with Puffymagicnie, browse our website, select the products you wish to purchase, and proceed to checkout. During the checkout process, you will be required to provide your shipping and billing information, and you will be given an opportunity to review your order before submitting it.

3.2 Order Confirmation
Once you have successfully placed your order, you will receive an order confirmation email from us. This email will include the details of your order, including the products purchased, the total price, and the estimated shipping date.

3.3 Order Modifications and Cancellations
If you need to modify or cancel your order, please contact us immediately at puffymagicnie.com or call us at (847) 777-1241. Once an order is processed or shipped, we may not be able to modify or cancel it.

4. Payment

4.1 Accepted Payment Methods
We accept a variety of secure payment methods, including:

  • Major Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are processed securely through encrypted payment gateways. Please ensure that the billing address you provide matches the one associated with your payment method to avoid any issues with processing.

4.2 Currency
All prices on our website are listed in USD (United States Dollar). If you are shopping from outside the United States, please note that your bank or payment provider may apply currency conversion fees.

4.3 Order Processing
Payments are processed immediately after your order is placed. Your order will be confirmed once your payment is successfully authorized. If there are any issues with your payment (e.g., insufficient funds, incorrect information), we will notify you via email and request updated payment details.

5. Shipping

5.1 Shipping Methods
We offer a variety of shipping methods to suit your needs. These include:

  • Standard Shipping: Estimated delivery time of 5-7 business days (within the USA).
  • Expedited Shipping: Estimated delivery time of 2-3 business days (within the USA).
  • Priority Shipping: Fastest shipping option with delivery within 1-2 business days (within the USA).
  • International Shipping: We offer international shipping to select countries. Delivery times vary between 7-21 business days, depending on the destination.

Shipping costs will be calculated at checkout based on the items in your order and the shipping address.

5.2 Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link. Please allow up to 24 hours for tracking information to be updated.

6. Returns and Refunds

6.1 Return Eligibility
If you are not satisfied with your purchase, we offer a 30-day return policy from the date of receipt. The item must be unused, in its original condition, and in the original packaging. To initiate a return, please refer to our Refund and Returns Policy for detailed instructions.

6.2 Refunds
Refunds will be issued to the original payment method once the returned item is received and inspected. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

6.3 Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Pricing and Promotions

7.1 Pricing
Prices on our website are subject to change without notice. We make every effort to display the most accurate and up-to-date pricing information, but errors may occur. If a pricing error is discovered after an order is placed, we will contact you to inform you of the mistake and offer a full refund or allow you to proceed with the corrected price.

7.2 Promotions and Discount Codes
Occasionally, we offer promotions and discounts. If you have a valid discount code, you can apply it at checkout to receive a reduction in price. Only one discount code can be used per order. Please note that promotions may have expiration dates or other restrictions, which will be specified during the promotion period.

8. Customer Service and Support

8.1 Customer Support
We are dedicated to providing excellent customer service. If you have any questions or need assistance, please contact us through the following:

  • Email: puffymagicnie.com
  • Phone: (847) 777-1241
  • Address: 842 Colonial Dr, Wheeling, Illinois, USA

Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM CST.

9. Intellectual Property

9.1 Ownership of Content
All content on our website, including text, images, logos, graphics, and trademarks, is the property of Puffymagicnie or our licensors and is protected by intellectual property laws. You may not use, copy, modify, or distribute any of our content without prior written consent.

9.2 Trademarks
The trademarks, logos, and brand names displayed on our website are trademarks of Puffymagicnie. You may not use any of our trademarks without express written permission.

10. Limitation of Liability

10.1 No Warranty
We provide our website and products “as is,” without any warranties of any kind, either express or implied. We do not guarantee that our website will be free from errors, interruptions, or viruses.

10.2 Limitation of Liability
In no event shall Puffymagicnie be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our liability will be limited to the amount paid for the products in question.

11. Governing Law and Dispute Resolution

11.1 Governing Law
These Terms and Conditions are governed by the laws of the state of Illinois, USA, without regard to its conflict of law principles.

11.2 Dispute Resolution
Any disputes related to these Terms and Conditions shall be resolved through binding arbitration in Wheeling, Illinois. By using our website, you agree to arbitrate disputes rather than pursue court action.

12. Force Majeure

Puffymagicnie shall not be held liable for any failure to perform its obligations under these Terms and Conditions if such failure is caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, or government restrictions.

13. Contact Us

If you have any questions or concerns about our Sales Policy, please contact us: